Operations Management                             

MGT 481 

Fall 2007

 

INSTRUCTOR: Dr. Robert Donnelly

 

PHONE: 225-6337

 

OFFICE: G6, Graduate Office Suite, Lower Level of Fulmer Center

 

E-MAIL: bob@gbc.edu

 

HOMEPAGE: http://www.gbc.edu/~bob

 

OFFICE HOURS:

12:00-2:00 PM

TR

1:00-3:00 PM

MW

5:00-5:30 PM

M

 

TEXT: Production and Operations Management, Heitzer and Render, 8th Edition, Prentice Hall, 2006

 

GRADING:

4 Exams

100%

 

The final exam is scheduled on December 5 and will not be cumulative. Final grades will be posted on Blackboard when they are completed. Goldey-Beacom’s grading policy strictly prohibits releasing grades over the phone or by email.

 

     

PREREQUISITES: STA 326, MGT 303. If you have not completed these courses, please see me as soon as possible.

 

 

COURSE DESCRIPTION

 

This course examines the important concepts and techniques of operations management in various organizations, such as banks, factories, retail stores, hospitals, offices, etc.  This course covers typical aspects of managing operations such as capacity planning, scheduling, inventory control, and quality control.  Management tools such as linear programming, CPM/PERT, and simulation will be explored in detail.

 

 

 

 

EXAM POLICIES

 

I ask that you do not leave the classroom while taking an exam. Leaving the classroom during an exam will result in the collection of your paper.

 

The use of cell phones or PDAs during the exam is strictly prohibited and will result in a zero grade.

 

I ask that you not wear a hat with a brim during the exam.

 

I have a “zero tolerance policy” for cheating during exams. Any student caught cheating during an exam will receive an “F” grade for the course.

 

All exams must be taken during the scheduled times. No make-ups will be given except under unusual conditions, as judged by the instructor, and with prior notice. You must contact the instructor either in person, by e–mail or voice-mail before the scheduled exam. If a make-up exam has been arranged with the instructor, please note the following policies:

  • Since the student has more time to prepare for the make-up exam, it will be more challenging than the in-class exam.
  • The format of the make-up exam may be different than the in-class exam.
  • The make-up exam will not be curved.
  • The student will schedule a time to take the make-up with the ARC within one week of the scheduled exam.
  • The student will send the instructor an e-mail confirming this time.
  • Failure to take the exam at this time will result in a zero grade.

 

 

HOMEWORK POLICIES

 

The homework that is assigned for each chapter will not be collected or graded. Rather, it will be reviewed in class after students have had an opportunity to complete it on their own. It is important that the homework problems are attempted prior to the review to help prepare for the exams.

 

 

RESPECTFUL LEARNING ENVIRONMENT

 

In order to promote and maintain a respectful and effective learning environment, I expect students to adhere to the following policies while in the classroom:

  1. Respect for each and every student is to be demonstrated in all interactions and communications at all times. 
  2. Personal, extraneous conversations should not take place during class time.
  3. Students are expected to make every reasonable effort to avoid arriving late for class. If students do arrive late, they are expected to quietly enter the classroom without disturbing the faculty or their fellow students.   
  4. No cell phones, headsets, or noise-making beepers or pagers are permitted in operation in the classroom setting.  Exceptions may be granted by individual faculty members.

Failure to adhere to these policies will result in the submission of a violation report form to the college administration.

 

 

 

GENERAL POLICIES

 

My teaching philosophy is to treat students as adults.  My expectations are that, as adults, you will be willing and able to ask questions about any course material that is not clear to you.  I look forward to questions during class time.  It indicates to me that the student is paying attention, has a desire to learn, and is helping his/her fellow students by having the courage to ask a question that others may also have. Even if you are confused and don’t know what to ask, just raising your hand and saying, “I’m lost!” is sufficient. It is extremely important that as a student, you take responsibility for your part of the learning process. To me, questions during class are a key component to the learning process and are always welcome.

 

I also strongly encourage questions from students outside of class.  Please do not hesitate to take advantage of the office hours that I have scheduled. If these times are not convenient for you, we can schedule an appointment for some other time. I will do my best to make myself available for you outside of the classroom.

 

Academic dishonesty is an issue to be dealt with at any learning institution. This course will abide by the Academic Honor Code policies that have been developed by Goldey-Beacom College. It is the responsibility of each student to become familiar with this policy. My expectations are that students in my class will refrain from all types of dishonesty and avoid negative consequences.

 

 

CRITICAL SUCCESS FACTORS

 

Critical success factors are specific behaviors that will lead to the successful completion of this course. They are listed below:

 

1. Regular Class Attendance                       

 

·        I do not base your final grade on class attendance simply because it is not necessary. My experience has shown me that students who do not regularly attend do poorly on exams and assignments. Their grade reflects their efforts in the course.

 

·        This course material is difficult to comprehend without the benefit of classroom instruction.

 

·        I urge you to attend class even if you are late or must leave early. Missing an entire class, especially an evening class, makes it more difficult to succeed in a challenging course.

 

·        If you need to miss class, I request that you contact me prior to the class so that I can inform you about what will be covered. I ask that you act responsibly and keep me informed when you have conflicts with either work or your personal life.

 

·        It is my responsibility to work with you to help you succeed I this course. It is your      responsibility to keep me informed of any conflicts or problems that arise during the       semester.

 

2. Complete Homework Assignments on Time

 

·        Homework assignments are designed to prepare you for the exams.

 

·        Work on homework individually so that you will be ensured you really understand the concepts.

 

3. Pay Attention to the Handouts

 

·        I provide many handouts during the course of the semester. I do so because I feel this              particular material is just as or even more important that the material in the text. Be           prepared for test questions from the handout material!

 

4. Take Advantage of Office Hours

 

·        I have found that students who take advantage of office hours generally do well in the            course. I welcome students who make the effort to see me outside of class. It demonstrates a desire to do well in the course.

 

·        If my scheduled office hours are not convenient for you, I will be happy to schedule a time suitable for both of us to meet.

 

 

 

 

 

 

 

 

 

 

 

 

 

MGT 481 SCHEDULE

 

 

DATE

 

TEXT

 

TOPIC

 

Aug 27

 

 

 

Introduction to Course

Read Chapter 1

 

Aug 29

 

Chap 4

 

Forecasting

 

Sept 3

 

No Class

 

 

 

Sept 5 

 

 Chap 4

 

Forecasting

 

Sept 10

 

 Module A

 

Decision-Making Tools

 

Sept 12

 

 Module A

 

Decision-Making Tools

Review Chap 4 HW

 

Sept 17

 

Chap 6S

 

Statistical Process Control

Review Module A HW

 

Sept 19

 

 Exam 1

 

Chap 4 and Module A

 

Sept 24

 

Chap 6S

 

Statistical Process Control

 

Sept 26

 

Chap 6S

 

Statistical Process Control

 

Oct 1

 

Module B

 

Linear Programming

 

Oct 3

 

Module B

 

Linear Programming

Review Chap 6S Homework

 

Oct 8

 

Module B

 

Linear Programming

 

Oct 10

 

Module B

 

Linear Programming

 

Oct 15

 

Chap 12

 

Inventory Management

Review Module B Homework

 

Oct 17

 

Exam 2

 

Chap 6S and Module B

 

Oct 22

 

Chap 12

 

Inventory Management

 

Oct 24

 

Chap 16

 

Just-in-Time Systems

 

Oct 29

 

Chap 16

 

Just-in-Time Systems

Review Chap 12 Homework

 

Oct 31

 

Chap 11S

 

E-Commerce

 

Nov 5

 

Chap 11S

 

E-Commerce

 

Nov 7

 

Module F

 

Simulation

 

Nov 12

 

Exam 3

 

Chap 12, 16, and 11S

 

Nov 14

 

Module F

 

Simulation

 

Nov 19

 

Module F

 

Simulation

 

Nov 21

 

Module F

 

Simulation

 

Nov 26

 

Chap 3

 

Project Management

Review Module F Homework

 

Nov 28

 

Chap 3

 

Project Management

 

Dec 3

 

Chap 3

 

Project Management

 

Dec 5

 

Exam 4

 

Module F and Chap 3

Review Chap 3 Homework